FAQ

How do I install my Bitdefender product after purchase?

You can find a full guide about installing Bitdefender on any platform by clicking on this link: https://www.bitdefender.com/consumer/support/answer/2844/ . You can also watch the installation guide video at the bottom of our home page.

Where can I go for questions about a pending order?

Any queries about pending orders can be handled via email. Kindly email us at: [email protected]  and we will get back to you.

Where do I go for technical support?

You can reach our technical support either by sending an email to  [email protected]  or by Phone us at: +8801777954422

How do I activate Bitdefender?

Just go to your email after your purchase and follow the steps to create a Bitdefender Central Account and activate your subscription. Once your subscription is active in your Bitdefender Account, you can start installing & protecting your devices

I CHANGED MY COMPUTER. HOW DO I REINSTALL BITDEFENDER?

Log in to your Bitdefender Central account, go to My Devices and start installing Bitdefender on your new device. If the old computer is no longer in use, you will not need an additional slot on your subscription.

I HAVE NOT RECEIVED THE ACTIVATION CODE. WHAT SHOULD I DO?

Confirmation emails are typically received shortly after an order is placed. Make sure you also check your Promotions and Spam folders if your email client categorizes emails automatically. For more information, check this  Support article . You can also log in to your Bitdefender account at  Bitdefender Central  to find out more about your Bitdefender subscription (video tutorials included). Helpful articles are also available in  Bitdefender Support Center

DO I HAVE TO RENEW BITDEFENDER PRODUCT SUBSCRIPTION?

You can get Latest FAQ's at: https://www.bitdefender.com/solutions/internet-security.html